A Technical Support Analyst provides technical triage services for TBC’s franchise, wholesale, and corporate locations for US, Mexico, Canada, and Guatemala. Core duties include first level issue resolution or escalation for incoming calls and emails related to system outages, passwords, POS systems, and support for software, hardware, printers, networks, and telephones. This individual must be teachable, grasp new concepts quickly, and demonstrate a pleasant and upbeat attitude. Experience as a helpdesk analyst is a plus. Must embrace working in a team environment and possess excellent computer skills along with strong integrated business systems knowledge. Applicant must be willing to work nights, weekends, and holidays as needed to support the team and business needs.
